Technical support and warranty policy

What the warranty covers

We guarantee that the service works as described for your plan throughout the subscription and that any defect preventing use of a core feature is fixed at no extra cost. If a fix is not possible within a reasonable time you are entitled to a refund for the affected period.

Availability and backups

We target monthly availability of at least 99.5%, excluding scheduled maintenance announced in advance. Daily backups of your data are kept for 30 days, and the cashier keeps selling locally during any outage and syncs automatically afterwards.

Support channels and hours

• WhatsApp and phone: , Sunday to Thursday 9:00 to 17:00.
• Email: , all week, reply within one business day.
• Outages that stop selling: handling starts within two hours, every day of the week.

Maintenance and updates

Updates and security improvements are included in the subscription and applied automatically to the cloud system; new app releases reach you through the app stores and the download section.

What is not covered

Faults in your own devices, network or printer, problems caused by incorrect data entry or misuse, and third-party services such as delivery companies and payment gateways. We will help you diagnose them and point you to a solution.