Restaurant reports
For the restaurant owner: which report answers which question, and what to watch weekly.
On this page
Where to find them
In the panel under Point of sale, Restaurant reports, and in the app under "Restaurant reports" on the main POS (they need an internet connection because they are computed on the server). You pick the period from and to, and the report shows its table and can be printed. The "Restaurant reports" permission is required.
These reports belong to the restaurant module and complement the general sales and inventory reports in the report builder.
The nine reports
| Report | Columns | The question it answers |
|---|---|---|
| Order type | Order type, bills, total, service charge, tips | How much do we sell dine in versus takeaway, delivery and counter? |
| Staff | Staff member, bills, guests, total, tips | Who sells more, and the average bill per waiter. |
| Tables | Table, sessions, guests, total | Which tables turn over most and which are nearly idle. |
| Stations | Station, lines, quantity, amount | The load on each kitchen station. |
| Options | Group, option, times, revenue | Which extras customers actually choose. |
| Tips | Staff member, payment method, payments, tips | What each staff member is owed before paying out. |
| Discounts | User, bills, discount, reason | Who discounts and why. |
| Cancellations | User, items, amount, after sending to kitchen | Cancelled items, and how many were cancelled after the kitchen started preparing. |
| Kitchen performance | Station, lines, total time, longest preparation, average preparation | How long the customer waits for a dish, and which station lags. |
Tip
"Kitchen performance" is computed only for stations that track readiness from the kitchen display. If the output is a printer only with no tracking, no time appears for it.
What to watch weekly
- Cancellations after sending to the kitchen: each one is wasted goods. Recurring ones for one waiter mean an entry mistake or worse.
- Discounts by user: compare with each staff member's allowed discount limit.
- Tips: pay them out to staff from Documents, Payment vouchers, against the Tips payable to staff account, which zeroes the account.
- Kitchen performance: average and longest preparation per station; a station whose average rises needs an extra hand or its groups split.
- Tables: a table that does not turn over may be in a bad spot or "out of service" by mistake.
Unposted bills
In the app the report "Open bills (unposted)" appears, and in the panel the "Unposted bills" section under Live view. These are bills paid and printed on the device that the server refused to post. They do not enter the sales reports or the books until handled and "Retry posting" is pressed. Review them every day before trusting the report figures. See Tables and areas and Pending and rejected.
What happens in the books
What happens in the books
Restaurant reports are computed from posted restaurant bills, and their figures match the ledger: the total corresponds to Sales (4100), Service charge revenue (4130) and Output VAT (2300), and tips correspond to the balance of Tips payable to staff (2400). The "Tips" report is the payout statement for each staff member.
Full financial reports, such as profit and loss and the VAT report, are in Financial reports and the VAT report.
Frequently asked questions
Why does the "Order type" report not match the general sales report?
The general sales report covers all channels: the regular POS, web invoices and the restaurant. Restaurant reports cover restaurant bills only.
Can a waiter see restaurant reports?
Only if granted the "Restaurant reports" permission. Usually it stays with the manager.